Comments on Tiara Beach Resort

Total Comments: 143

2010-07-16 10:14:19   ojacute   room- not bad, reservation -ok, food- ok, pool- good, location hotel- ok Date of stay: 2010 May

2010-04-11 22:46:47   dmy220202   yeah i agree with manu too.This is my 2nd visit to tiara...the condition is really awful and displeasant. The facilities is recklessly out of proportion.Invaluable money spend!!!.The room rate is damn expensive compared to the overall services with low maintenance imposed.Tiara should review its rate to be more competitive. Charges imposed are high and expensive.Its not an exciting place to be with family as the environment and atmosphere is just simply ordinary...The management should revive its reputation by restructuring the overall image by engaging and independent consultant to be in the market share.Always look beyond expectation to subdue whatever flaws and weaknesses to retain more trust from your visitors Date of stay: 2010 Apr

2010-03-29 18:27:14   manu_anshu   The resort was in a bad state. The rooms were very small and poorly managed. Staff was helpful though but the resort was not worth visiting. Water park was filthy, furniture in the rooms was broken, we had to upgrade to a family suite deluxe which was lil better but ended up paying extra to them. The bathrooms were too small. The buffet was also horrible. I would not like to visit tiara again. There was no beach and the resort is named Tiara Beach Resort. I would not recommend any one to visit this resort. The worst resort I have ever been to. Date of stay: 2010 Mar

2010-03-22 15:29:56   Lanunputih   Check-in was ok eventhough I hv to wait for a senior staff explained front desk duty to a new staff ... Security was good as the reception was outside the apartment area, minimising non-guest entrance ... Apt was somehow not to expectation as only both room equipped with air-cond and not the living room ... no remote control for both air-cond unit and tv ... tv's reception was very poor ... no astro ... Main bedroom's bathroom was smelly throughout stay ... No place to hang wet cloth ... no variety in breakfast menu ... water park was good ... night got open show ... all-in-all staff are very polite n nice .. Date of stay: 2010 Mar

2010-03-04 11:13:30   prabamogan   First impression of the hotel on the day we check in - good. However after that, the locks at our room was not working/faulty. Took hours to get them to fix it. Water pressure was low, toilet was not really clean. The room was dusty. They should clean the room often. There was blood stain on the mattress. Gross.. Food was terrible. The chicken tasted lousy. The noodles tasted funny. However the kids loved the pool/water park. Pls do something Date of stay: 2010 Feb

2010-02-26 23:46:43   ssapuan   very disappointing. things don't change. still with dirty room and smelly cabinet. water pressure low and lousy breakfast. menu has been the same as when i went there 3 years ago. BAD!BAD!BAD! Date of stay: 2009 Dec

2010-02-20 22:15:36   lizasanat   Pool view - great. Country view - bad.. i got country view, was told that any reservations thru agents are country view only.. unable to upgrade - reali bad.. checked in was told room is ready, bt they'r still cleaning hence its not clean at all.. Room is BAD, too many insects & very sandy & dusty... toilet in room bad, bt water pressure low & problem with the heater.. Water was yellowish - bad.. Cabinets r smelly - very bad.. Air con unable to adjust - very bad... breakfast was ok bt i reali hate the fried noodles.. Drinks run low very quickly.. Staffs shd top-up as soon as its halfway tru.. Also run out of sugar sachets... resort staffs r friendly & helpful - good.. Whole pool were great.. Overall, 50-50.. will not go back... Date of stay: 2010 Feb

2010-02-16 16:17:36   dieana_my   Have been 3 times to the hotel and intended to go again soon. Previous visit was good as the kids all love the water park though the rooms was so-so. But after reading all the recent comments, feels like not going already. Can't blame them for not able to keep up the resort to standard, knowing that the company managing it ie. D'Tiara Corp. is having massive financial difficulty as my friend who worked with the company before have to stop work as they could not pay the salary. However, they should do something to the resort, at least get investor to maintain it as it was the only resort in PD having such facilities, can say that the theme park is very-very nice. It will be a waste to loose a once good theme park. Date of stay: 2010

2009-11-19 17:20:06   kenleekt   Smelly cabinet where the fridge was in (believe it was cockcroaches). Room was generally clean but the facilities was under par (bath heater water pressure was low, rusted boiler, snower TV due to poor reception etc..). The water park facility was good for 2D/1N stay but not sufficient for longer stay. The location of the hotel was too remote and downside was no beach front & sea view (for a beach resort). Breakfast was too lousy and limited variety available. Date of stay: 2009 Nov

2009-09-23 14:52:12   hitzbaby   Room condition is totally OUT. Dirty, dusty, old and alot of cockroaches. Water heater & air cond not in function, tap water yellowish and smelly, mini fridge totally disgust. I realised this resort is getting bad. Pls do improve ur service. I been to Tiara resort many times and it's getting worst from time to time. I wonder why I still go there?!!?!!? Date of stay: 2009 Sep

2009-08-04 22:49:23   ssapuan   I would agree very much to what our Mr Hazman mentioned below. Not much improvement that we've seen. I wonder how they managed to get the awards every year. Facilities are getting worse day by day. Rooms are not as clean anymore. All the rooms that I have stayed has low water pressure with broken water heater. It is considered rather expenses for such a poor room condition. Wake up! Wake up! The Tiara management should make an audit on the facilities that they are having. If not you may loose to other resorts/waterparks offering similar facilities. Food - lousy Beach activities - same since 2006 Stage performance - same since 2006 Games room - same & poor Kids room - worst ever! Date of stay: 2009 Jun

2009-08-04 22:41:35   ssapuan   I have been frequenting Tiara since 2006 and I guess I have been there for at least 9 times. Things were a lot better when we went there earlier but lately service has been deteriorating. Reservation is ok but since I start to go there, there have been no changes to their recreation centres, kids room, variety of food during breakfast, same old arrangement of their games room - gloomy as ever, same beach games, same tricks by the magician. I go there because of the kids. I should say that the pool is good. If not because of the kids, I dont think will be repeating my stay there anymore. As a concern patron, I send my feedback form with a lot of suggestions & comments during every visit & not even a single phonecall I got from their Customer Service to acknowledge the many forms that I sent. I even commented about that in the form & yet nobody called. Date of stay: 2009 Jun

2009-06-09 13:41:34   adam_low   Checking in: I don't know why there is a pre check in and still have to wait for more than half an hour to get the room key. Normally with a pre-check in it suppose to be faster. Breakfast voucher also did not issue at that time. Mentioned by the staff there were alot of booking and have no time to print. Reason or excuse? I believe there were no walk in booking. Most of the guests were having their reservation, therefore the resort should know how many guests are coming and should be prepare more early. Room: 1st time staying there and the room size is big enough to hold a family. The downsize was when I look for the remote control of the TV and the controller of the air-con, it can't be found. The water boiler, the wire was too short, when I pulgged to the socket the base is hanging. I was worry for the safety of that boiler. The TV, do not have a good receiption, if you like snowy picture than it is okay. The ceiling fan in the TV room was so noisy I can't hardly sleep at night. I wanted to try out the sauna facility and I found out it is not working. When I asked what has happen to the facility to one of the staff so happen in the area he just wave his hand and continue plucking his nasal hair. Breakfast: I have exprience bad hotel food and I think this is the worst. I took the fried mee, no taste at all. The sausage, the texture was like cotton, I think that sausage were expired. There was no enough variety of food we can choose. The door, there is no peep hole and the chain was damage. I woke up by the door bell and I don't dare to open beacuse the cahin was broken. My wife can't go back to sleep think of the safety of our children. Date of stay: 2009 Jun

2009-06-08 14:35:50   Zainab Ismail   i booked via Cuti2 and really enjoyed my holiday here. My kids love the waterpark. TBR good for family holiday. Date of stay: 2009 Jun

2009-05-28 22:29:49   san613   the overall experience was good. mainly due to the visit was not during peak season. the staff there are friendly and are willing to help. the room was clean and everything in place while we checked in but with few acceptable shortcomings such the ceiling fan speed and air-con temperature cannot be adjusted accordingly. refrigerator not cold enough for beer lovers. the bath room didn't have towel hooks and places to hang your clothes. the facilities at the pool was ok for small kids and will not be exciting enough for those who are looking for real excitement. the free breakfast was nice with quite a lot of varieties. hams, chicken fried with dried chillies, red beans, fried rice, fried mee, potato wedges, chicken sausages, toasted bread with 3 types of spread, water melon, honey dew, papaya, two type of cakes, coffee, tea, "milo" and orange juice. we have not tried out other facilities as our main attention was about our daughter having fun in the pool, thus no commend on other facilities. it takes about 10 minutes to travel to Teluk Kemang public beach and along the way there are a lot of restaurants and shops available if you don't want to buy expensive stuff or having expensive meal at the resorts. overall, it is a great place for parents whose goal is to let their kids have fun in the "clean" water as you might worry what kind of "chemicals" you are going to soak your kids with in the straights of melaka and yet get the chance to see the real seasides. Date of stay: 2009 May

2009-05-12 13:48:09   spie   I have stayed here 3d2n. Satisfied with the water theme park however the room give to me seems manipulated. The room price 280/n is family suite but they give me studio suite. Date of stay: 2009 Apr

2009-03-10 14:44:36   Hazman   This is my 3rd time to TBR. Nothing improvement happen there. Just like before but more dirty! I think TBR should keep up their maintanance job before all thing becoming worst. Room is not ok! Heater just not functioning. The aircond not so cold and also the fan! For the food there, WORST ever breakfast i ever had for a 'resort' status. Please laa.. for 2 days i having a breakfast there, i just swallow the food. Then i go out to meal again outside. Menu is very tipical. Dont think of $$$ only. After all, i can say, so so laa... i wont recomend any my friend to go there. Sorry to say. TBR, wake up and see around. There are many resort with theme park around u that offer better and cleaner facilities. TQ Date of stay: 2009 Mar

2009-02-10 12:54:25   noradilah80   This is my first stay in TBR. Overall I rated as OK. The first room we got was terrible. The air cond was so noisy and the fans were too slow. Luckily my hubby got to change to another room which was so much better except for the toilet. The toilet was too small and not so clean. The breakfast was horrible. Tasteless. The fried rice was too oily. TBR should improve the menu and the taste. The games house is nothing to be talk about. Most of the machine was out of service. BTW, the pool is great for both adults and kids. My family enjoy playing in the pool. Date of stay: 2009 Feb

2009-02-09 16:29:15   harder   Wow... have an excellent holiday for a 2nd time a TBR. NIce stay... the check in counter was a superb... they using number.... check counter... thumbs up.. tbr separate the counter... But, why is the staff not so friendly as my first time? As my 1st review a long time ago, TBR still did not make any changes or maintenance on your toilet.. its still dirty... the head bath.. need to change.. everything about the toiilet... Do something please.... Date of stay: 2009 Feb

2009-01-03 09:56:42   dlensa   This was our 2nd stay at TBR. Overall, we love the pool facilities especially our kids. Really enjoy to see them have fun all day. The kid's pool very near to our studio room (block D) which make very convenient go back and forth. During check-in, take a while due to peak season. But hey that's ok since the staff was polite & helpful. Room rate vs facilities - if you're looking for a pool/water place especially for your kids, i think this is the preferred place for all parents with kids. If you're looking for more adventures water park activities, then I would say Sunway Lagoon or A Famosa Water Park would be the choice. Thanks CUTI & TBR. Date of stay: 2008 Dec

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